Conflicts are an inevitable part of our human interactions, stemming from different beliefs, needs, and perspectives. Effective coaches, supervisors and other recovery leaders must possess the skills to navigate and resolve conflicts constructively to maintain a positive work environment and support the well-being of recovery coaches and peer support workers. This 2-day learning experience offers strategies and tools to enhance conflict resolution and management skills tailored to the unique challenges and dynamics of the recovery support field.
We explore how unresolved conflict can erode trust, diminish team effectiveness, and create a tense atmosphere that can significantly hinder one’s effectiveness and ability to be in service to members of the recovery community. By exploring the impact of conflict and its ability to fragment teamwork and reduce the efficacy of recovery efforts, the session highlights why mastering conflict resolution is essential for anyone involved in recovery leadership.
This session draws inspiration from a blend of conflict philosophies and practical strategies designed to foster peace and understanding, including Dr. Martin Luther King Jr.’s vision of the Beloved Community and Dr. Marshall Rosenberg’s principles of Nonviolent Communication, which provide a strong foundation for empathy and reconciliation. We will explore Ubuntu, a South African philosophy that reinforces mutual respect, consensus building, and shared humanity. These approaches are not only about resolving conflicts but also about building a supportive recovery environment where every member feels valued, heard, and understood.
Through interactive presentations, role-playing, and consensus-building activities, participants will learn to transform conflicts into opportunities for growth and deeper connection, thereby improving their effectiveness in facilitating recovery and fostering a supportive community atmosphere. By the end of this workshop, participants will possess a deeper understanding of conflict dynamics and a have a toolkit for managing and resolving conflicts in ways that strengthen rather than weaken the fabric of their professional and communal relationships.
Learning Outcomes
- Understand the core principles of Dr. Martin Luther King Jr.’s Beloved Community, Dr. Marshall Rosenberg’s Nonviolent Communication, and the Ubuntu philosophy to foster peace and reconciliation.
- Recognize how unresolved conflicts affect mental, emotional, and physical well-being, and the importance of addressing these issues for holistic health.
- Acknowledge that multiple perspectives can coexist, enhancing empathy and inclusivity in conflict resolution.
Utilize mindfulness and reflective practices to manage emotional reactions and respond more thoughtfully to conflicts, improving stress management. - Develop skills in active listening and empathic engagement to better understand others’ viewpoints and ensure all parties feel heard and valued.
- Practice techniques for facilitating constructive dialogues that transform conflicts into opportunities for collaborative problem-solving.
- Create action plans to implement conflict resolution strategies effectively in the workplace, turning theoretical knowledge into practical applications for enhancing workplace harmony.
Who This Session is For
- Supervisors and Leaders Working in Recovery Settings
- Recovery Coaches and Peer Support Workers